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01 — Shipping
Packed with care. Delivered fast.
France
Free
Colissimo or Mondial Relay — 2 to 4 business days
Europe
From €4.90
Colissimo International — 4 to 7 business days
International
From €9.90
Colissimo International — 7 to 14 business days
Destination
Carrier
Delivery time
Cost
Metropolitan France
Colissimo / Mondial Relay
2 – 4 business days
Free
DOM-TOM
Colissimo
5 – 10 business days
From €4.90
Europe
Colissimo International
5 – 10 business days
From €4.90
International
7 – 14 business days
From €9.90
A tracking number is emailed to you as soon as your order ships. Orders placed before 12pm are shipped the same day (business days).
02 — Returns
30 days to change your mind. No questions asked.
If your order doesn’t suit you, you have 30 days from the date of receipt to return your item. The refund is processed within 5 business days of receiving the return, to the original payment method.
Items must be returned in their original condition, unworn, with their case. Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect.
01
Contact us
02
Send the parcel
03
Refund
03 — Warranty
Lifetime warranty. No conditions.
Every Gradziani jewel is covered by a lifetime warranty against any manufacturing or material defect. A Gradziani jewel is not replaced — it is repaired, it lasts. If your jewel has a defect, contact us. We repair or replace it, free of charge, with no waiting period, no justification required.
The warranty covers manufacturing defects: cable, clasp, defective beads upon delivery or through normal wear. It does not cover damage caused by misuse, loss or external accident. If in doubt, contact us — we will always find a solution.
Cable & clasp
Covered for life. Free replacement in case of failure, regardless of the purchase date.
Natural stones
Covered against any visible defect upon receipt or appearing through normal wear.
How to activate it?
No action required at purchase. Simply keep your order confirmation as proof of purchase.
For any warranty claim: contact@gradziani.com — please include your order number and a photo of the defect. We will get back to you within 48 hours.